You are currently viewing Returning Items To Stores

Basic rules for returning items:

     

    Product TypeTime periodCondition of product
    Cable and satellite serviceWithin 14 days of the transaction or delivery of the written terms, whichever is laterCancellation of the service is possible even if the service has started
    Chugim (חוגים) and courses (except for psychometric courses which have their own rulings)Within 14 days from the time of sign up and at least 14 non-rest days prior to the beginning of the serviceCancellation of the service is possible even if the service has started
    ClothingBy the end of the second non-rest day after purchasePrice tag must not have been removed
    Cosmetic and aesthetic services including hair removalWithin 14 days of the transaction or delivery of the written terms, whichever is laterCancellation of the service is possible even if the service has started
    Custom-made itemsCan not be returned
    Electrical appliances and electronic devices14 daysOpening of the original packaging is not necessarily considered evidence of use or damage. However, connecting the item to electricity, gas, or water is considered use.
    Food productsCan not be returned
    FootwareBy the end of the second non-rest day after purchasePrice tag must not have been removed
    Furniture (except for furniture assembled at the customer’s home,)14 daysOpening of the original packaging is not necessarily considered evidence of use or damage. However, connecting the item to electricity, gas, or water is considered use.
    Furniture assembled at the customer’s homeCan not be returned
    GasCan not be returned
    Services sold at a show (אירוע הצגה) not on goingWithin 14 days of the transaction and at least 2 non-rest days before the beginning of the service
    Services sold at a show (אירוע הצגה) on goingWithin 14 days of receipt or purchase of the service or within 14 days of delivery of the written terms, whichever is later
    Goods sold at a show ( אירוע הצגה)Within 14 days of receipt of the good
    Goods that are possible to record, reproduce, or duplicate and the original packaging has been openedCan not be returned
    Goods which cannot be returned according to the lawCan not be returned
    Gym or spa membershipWithin 14 days of the transaction or delivery of the written terms, whichever is laterCancellation of the service is possible even if the service has started
    Home and garden equipment (except for unwrapped kitchenware)14 daysOpening of the original packaging is not necessarily considered evidence of use or damage. However, connecting the item to electricity, gas, or water is considered use.
    Hospitality, travel, vacation, and entertainment packages (domestic, not international)Within 14 days from the time of sign up and at least 7 non-rest days prior to the beginning of the serviceCancellation of the service is possible even if the service has started
    Information as listed in the Computer Law (such as software)Can not be returned
    International hospitality, travel, vacation, and entertainment packages (does not include domestic)Can not be returned
    Internet serviceWithin 14 days of the transaction or delivery of the written terms, whichever is laterCancellation of the service is possible even if the service has started
    Items in original, unopened packaging (everything else)14 daysOpening of the original packaging is not necessarily considered evidence of use or damage. However, connecting the item to electricity, gas, or water is considered use.
    Items ordered but not yet delivered which were standard and not customized14 daysOpening of the original packaging is not necessarily considered evidence of use or damage. However, connecting the item to electricity, gas, or water is considered use.
    Item delivered 6 months or longer after purchaseThis transaction can only be cancelled before delivery of the goods.
    Jewelry purchased for less than 3,000 NISBy the end of the second non-rest day after purchase
    Jewelry purchased for more than 3,000 NIS (except for watches)Can not be returned
    Landline phone serviceWithin 14 days of the transaction or delivery of the written terms, whichever is laterCancellation of the service is possible even if the service has started
    Long-term vacation transaction (longer than a year where the consumer receives discounts and benefits on accommodations, travel, etc.)Within 14 days of the transaction or delivery of the written terms, whichever is laterCancellation of the service is possible even if the service has started
    Lottery and gambling subscriptionsWithin 14 days of the transaction or delivery of the written terms, whichever is laterCancellation of the service is possible even if the service has started
    Matchmaking servicesWithin 14 days of the transaction or delivery of the written terms, whichever is laterCancellation of the service is possible even if the service has started
    Medications and nutritional supplementsCan not be returned
    Membership in a discount clubWithin 14 days of the transaction or delivery of the written terms, whichever is laterCancellation of the service is possible even if the service has started
    Mobile phone serviceWithin 14 days of the transaction or delivery of the written terms, whichever is laterCancellation of the service is possible even if the service has started
    New vehicle purchased from the importerWithin 14 days of the transaction and before the vehicle has been registered in the consumer’s name
    Perishable goodsCan not be returned
    Undergarments including bathing suitsCan not be returned
    Watches / clocks, bags and wallets14 daysOpening of the original packaging is not necessarily considered evidence of use or damage. However, connecting the item to electricity, gas, or water is considered use.
    Water purification system14 daysOpening of the original packaging is not necessarily considered evidence of use or damage. However, connecting the item to electricity, gas, or water is considered use.

     Notes

    • Cancellation fee: They can charge you up to 5% of the purchase price or 100 NIS, the lower of the two
    • Installation charge: If a house call was made to install something for a service, up to 100 NIS will be charged.
    • Credit card fee: If the business was charged a fee by the credit card company for cancelling the transaction, you may be asked to pay it.

Rifka Lebowitz

Financial consultant, author, public speaker, and founder of a 30,000 member Facebook group called Living Financially Smarter in Israel. I’m passionate about helping English speakers understand their finances, feel comfortable with their money, and succeed financially – in Israel.